Praise for The Nordstrom Way \"Outstanding customer service and Nordstrom\'s are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for.\" - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc....

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom\'s example.—Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry....

Lessons from a dozen market leaders who have mastered the game of multi-channel service. In Anytime, Anywhere , Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds....

Praise for Lessons from the Nordstrom Way \"Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry.\" ?Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc. \"Robert Spector?...

In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned \"the king of cyber-commerce.\" Yet for all the media exposure, the inside story of Amazon.com has never really been told....

Retail is a dog-eat-dog world—and nobody has cannibalized market share more ruthlessly or influenced consumers, communities and competition around the world more profoundly than “category killers” like Wal-Mart, Toys R Us, and Costco This book explores how they did it, what other companies can glean from their killer strategies, and what’s next in ...