Successful salespeople have a lot in common with great soldiers. They're courageous, they're full of initiative and self-belief, and they possess a refuse-to-lose attitude under intense pressure....

Making Choices - an ideal resource package for workplace educators. The Instructional Activities Manual is a flexible resource containing dozens of activities for teaching employees how to write effective notes, memos, notices, business letters, accidentreports, procedures and e-mail messages....