The U.S. health care system is in crisis. At stake are the quality of care for millions of Americans and the financial well-being of individuals and employers squeezed by skyrocketing premiums-not to mention the stability of state and federal government budgets....

This is a first-rate book by a first-rate group of scholars. It provides a clear distillation of some very powerful new concepts and integrates (them) into a practical general management framework that will help managers meet the challenges of the twenty-first century. W....