A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager....

Книга "Our New West. Records of Travel Between the Mississippi River and the Pacific Ocean ; Over the Plains--Over the Mountains--Through the Great Interior Basin--Over the Sierra Nevadas--To and Up and Down the Pacific Coast ; With Details of the Wonderful Natu"....

This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible....

Эта книга — репринт оригинального издания, созданный на основе электронной копии высокого разрешения, которую очистили и обработали вручную, сохранив структуру и орфографию оригинального издания. Редкие, забытые и малоизвестные книги, изданные с петровских времен до наших дней, вновь доступны в виде печатных книг. ...

Эта книга — репринт оригинального издания, созданный на основе электронной копии высокого разрешения, которую очистили и обработали вручную, сохранив структуру и орфографию оригинального издания. Редкие, забытые и малоизвестные книги, изданные с петровских времен до наших дней, вновь доступны в виде печатных книг. ...

1 cassette / 90 minutesKen Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! -an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace....

First published in English in 2000, this book introduces readers into the basics of financial success and stability....

Kingdomality involves the story of a mythical king presiding over a chaotic kingdom in which nothing seems to get done because the subjects are unhappy, unreliable, and in constant conflict. Much like many nonperforming workers today, they have been assigned tasks that they are completely unsuited for....

Book DescriptionUnderstanding Capitalism, 3/e provides an introduction to economics with extensive attention to the global economy, inequality, the information revolution, the exercise of power and the historical evolution of economic institutions and individual preferences....

In this novel introduction to modern microeconomic theory, Samuel Bowles returns to the classical economists\' interest in the wealth and poverty of nations and people, the workings of the institutions of capitalist economies, and the coevolution of individual preferences and the structures of markets, firms, and other institutions....

In this novel introduction to modern microeconomic theory, Samuel Bowles returns to the classical economists\' interest in the wealth and poverty of nations and people, the workings of the institutions of capitalist economies, and the coevolution of individual preferences and the structures of markets, firms, and other institutions....

Two prominent economists lead a debate to redistribute wealth. In Recasting Egalitarianism, part of Verso\'s Real Utopias series, economists Samuel Bowles and Herbert Gintis diagnose the current malaise of the Left as a result of the obsolescence of its traditional economic models....

Most Americans strongly favor equality of opportunity if not outcome, but many are weary of poverty\'s seeming immunity to public policy....

\"A feast of information that addresses every conceivable issue with clarity and insight. It deserves a place in every serious screenwriter\'s library.\" -Richard Walter, chairman, UCLA screenwriting program The Complete Screenwriter\'s Manual is the most complete and comprehensive presentation of screenplay format and style on the market....

The Drawing Mentor series of books is intended to help beginning to intermediate drawers learn and improve their drawing skills. With multiple books, each focusing on different aspects of drawing it gives the reader the abil...