THE CLASSIC GUIDE FOR IMPROVING YOUR COMPANY???S ABILITY TO AVOID OR MANAGE CRISES Floods, hurricanes, terrorist attacks, bank failures, recessions, and environmental disasters. Organizations are challenged with the unexpected on a routine basis. But why...

The teaching of organization theory and the conduct of organizational research have been dominated by a focus on decision-making and the concept of strategic rationality. However, the rational model ignores the inherent complexity and ambiguity of real-world organizations and their environments....

High reliability organizations (HROs) such as ER units in hospitals or firefighting units are designed to perform efficiently under extreme stress and pressure....