Presents a breakthrough concept in clear and applicable terms, with an abundance of perspectives and examples from the field. The authors detail how to use alignment to simultaneously link the elements core to your business in a much more focused way and revitalize your organization\'s strategy, operations, and results....

Praise for Making Quality Work \"Making Quality Work challenges leaders to use the best processes and explains in succinct, readable shorthand how managers can help good people work better.\"?Robert W. Galvin, Chairman of the Executive Committee, Motorola, Inc....