What if technology was designed to serve the business - every time? That\'s service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach....

At long last, a clear explanation of electronic economics! More than just a practical book about the business of e-commerce by an experienced Webmaster, THE ELECTRONIC B@ZAAR explains how the radical nature of the internet-based economy is powering business and society toward a new form of capitalism: the electronic bazaar....