Halper F.
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Библиография книг автора
Bloor R.
Halper F.
Hurwitz J.
Kaufman M.
Service Management For Dummies
What if technology was designed to serve the business - every time? That\'s service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach....
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