Book Description Now that Elisa\'s in second grade, she\'s taking charge of whatever comes her way -- from a baby-sitter who doesn\'t know how to change a diaper to an airplane trip without her parents. Of course, it\'s not easy taking charge when your big brother thinks you\'re too little and your little brother runs amok!...

Book Description \"Crybaby, Crybaby!\" That\'s what Russell calls Elisa whenever she gets upset, and she hates it. Elisa does get frustrated sometimes, like when she can\'t wear her favorite red shirt to school....

What if technology was designed to serve the business - every time? That\'s service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach....